Our Refund
Policy.

1. Refund Eligibility

• •Refunds are only considered if the shipment was lost or damaged solely due to M&P Logistics negligence
• •Evidence must include clear photographs or video of the unopened package at receipt, showing the damage or loss
• •All documentation, declaration, and payment requirements must have been met by the customer
• •Service failures resulting from M&P system errors may qualify for refunds

2. Compensation Limits

Compensation is strictly limited to the declared value of goods at shipment. If no insurance was purchased, compensation is limited to our standard coverage amount. M&P Logistics is not liable for amounts exceeding the declared value, regardless of actual market or replacement cost. Under-declared shipments are accepted at the declared amount only.

3. Non-Refundable Services

• •Delays caused by weather, traffic, customs inspections, airline operations, or other circumstances beyond M&P control
• •Service failures due to incomplete or inaccurate addresses provided by the customer
• •Delays caused by incomplete, incorrect, or missing documentation
• •Shipments delayed or returned due to customer failure to pay customs duties or import taxes
• •Damage to fragile items not properly declared or packaged according to M&P guidelines
• •Seizure, confiscation, or fines imposed by customs or regulatory authorities
• •Shipments returned to sender for any reason (customer bears return shipping costs)

4. False or Incomplete Declarations

All shipments must be accurately declared for customs, insurance, and compliance purposes. Incorrect, incomplete, or false declarations of goods or value are the customer's responsibility. Any delays, seizures, fines, or losses resulting from false declarations will not qualify for refunds or compensation.

5. Prepaid Credits & Wallet Funds

Prepaid shipping credits and wallet funds are non-refundable and may only be used for M&P Logistics services. Wallet balances cannot be withdrawn, transferred, or refunded in cash under any circumstance.

6. Overpayments

Verified overpayments are credited to your account for future services or can be applied toward outstanding charges. Cash refunds, if approved, are processed net of administrative and bank fees.

7. Booking Cancellations

Cancellations due to misunderstanding or incorrect assumptions are not refundable. Cancellations before processing commences may receive a partial refund or service credit at M&P's discretion, less administrative costs. No refunds apply once shipment processing has commenced.

8. How to Request a Refund

To request a refund, contact us at logistics@marketandpeople.com or +234 806 265 6852 within 48 hours of the service date. Include relevant evidence (photos, tracking details, and documentation).

9. Refund Investigation & Timeline

• •All refund requests undergo a 7-working-day investigation period
• •You will be notified of approval or denial status within this timeframe
• •Approved refunds are processed within 14 business days of approval
• •Refunds are issued to the original payment method

10. Policy Changes

M&P Logistics reserves the right to modify this Refund Policy at any time. Changes are effective immediately upon posting on our website. By using our services, you agree to the terms outlined in this policy.