How We Protect
Your Information.

1. Introduction

Market & People Logistics is committed to protecting your privacy and ensuring transparent data handling. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Nigeria Data Protection Act (NDPA), 2023, and international best practices.

2. What Data We Collect

• •Full name and contact information (email, phone number)
• •Delivery addresses (sender and recipient)
• •Shipment details (weight, contents, declared value)
• •Real-time location data from delivery tracking
• •Payment information processed securely by third-party providers
• •Communication records (inquiries, support interactions)

3. How We Use Your Data

• •Processing and delivering your shipments
• •Real-time tracking and delivery updates
• •Calculating accurate shipping quotes and pricing
• •Providing customer support and resolving disputes
• •Complying with customs, import, and export regulations
• •Improving our services and user experience
• •Sending service updates and promotional communications (with your consent)

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal data from unauthorized access, loss, or alteration. All sensitive information is handled with the highest level of confidentiality.

5. Real-Time Tracking & Location Data

During active delivery operations, our drivers use GPS-based tracking to provide you with real-time shipment visibility. Location data is collected, stored securely, and automatically deleted after delivery completion. This data is used only for delivery purposes and is not shared with third parties.

6. Third-Party Sharing

We share your shipment and delivery address information with partner carriers to fulfill shipments. We do not sell or share your personal data for marketing purposes without your explicit consent. We comply with all applicable data protection regulations.

7. Data Retention

We retain shipment and delivery records for a minimum of 2 years to comply with customs and tax regulations. Personal contact information is retained only as long as needed to provide services. You may request deletion of your data at any time, subject to legal obligations.

8. Your Rights

• •Access: Request a copy of the personal data we hold about you
• •Correction: Update or correct inaccurate information
• •Deletion: Request removal of your data (subject to legal requirements)
• •Portability: Receive your data in a structured, machine-readable format
• •Withdraw Consent: Opt out of non-essential communications at any time

9. Booking & Appointment Data

When you schedule a drop-off appointment at our Lagos Hub, your booking details are securely stored and synced with Google Calendar for reminder notifications. This data includes your name, email, phone number, preferred date/time, and shipment details. You may cancel or modify bookings anytime through your confirmation email or by contacting support.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or report a data concern, please contact us at logistics@marketandpeople.com. We will respond to your request within 7 business days.

11. Policy Updates

This Privacy Policy is effective as of June 2026 and may be updated periodically. We will notify you of significant changes by posting the updated policy on our website. Your continued use of our services constitutes acceptance of the updated terms.